Delivery & Returns – MadWaveSwimsuit.com
1. Shipping Options
- Standard Shipping: 3-5 business days ($6.99 or free over $75)
- Express Shipping: 2-3 business days ($14.99)
- International Shipping: 5-10 business days (price varies)
2. Processing Time
- Orders processed within 1-2 business days
- Weekend/holiday orders ship next business day
- Delays possible during peak seasons
3. International Delivery
- Duties/taxes not included
- Customer responsible for customs fees
- Shipping times vary by destination
- Tracked service only
4. Returns Policy
- 30-day return window
- Items must be unworn with tags attached
- Hygiene liner must be intact for swimwear
- Free returns for defective items
5. How to Return
- Log in to your account
- Initiate return request
- Print prepaid label (US only)
- Ship within 7 days of approval
6. Refund Processing
- 5-7 business days after receipt
- Original payment method refunded
- Shipping costs non-refundable
- $5.99 restocking fee for non-defective returns
7. Exchanges
- Size exchanges available
- Subject to stock availability
- No additional shipping fees for US exchanges
- Faster processing than returns
8. Damaged Items
- Report within 48 hours
- Photos required for verification
- Free replacement or full refund
- Return shipping covered by us
9. Swimwear Hygiene Policy
- Returns only accepted if:
- Hygiene liner intact
- Protective lining unremoved
- Original packaging included
- Final sale items cannot be returned
10. Tracking Your Order
- Tracking number provided via email
- Real-time updates available
- Carrier contact information included
- Delivery notifications optional
11. Holiday Shipping
- Extended processing time during:
- Black Friday to Christmas
- Memorial Day weekend
- Labor Day weekend
- Check website for cutoff dates
12. Lost Packages
- Investigation starts after 14 days
- Requires carrier confirmation
- Reshipment or refund options
- Insurance recommended for high-value orders
MadWaveSwimsuit.com – Swim With Confidence